Privacy Policy

Last Updated: 04/09/2024

Welcome to Des Isles! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website desisles-agency.com, use our services, or interact with us in any way. Please read this policy carefully to understand our practices regarding your information.

1. Information We Collect

We may collect and process the following types of information:

Personal Information:

  • Name
  • Email address
  • Phone number
  • Payment details (for processing transactions)
  • Any other information you provide when booking a lesson or contacting us

Usage Data:

  • Information about how you use our website, such as your IP address, browser type, pages visited, time and date of access, and other diagnostic data.

Cookies and Tracking Data:

  • We use cookies and similar tracking technologies to monitor activity on our website and store certain information. For more details, please see our [Cookie Policy].

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To manage bookings, deliver lessons, and communicate with you regarding your classes.
  • To Improve Our Services: To understand user behavior and preferences to enhance our offerings.
  • To Process Payments: To handle payments and transactions for lessons.
  • To Communicate: To send you updates, newsletters, and marketing materials (only if you have consented to receive them).
  • To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal requests.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party providers who help us operate our website, process payments, or provide other services.
  • Legal Requirements: If required by law, regulation, or court order.
  • Business Transfers: In connection with a merger, sale, or acquisition.

4. Your Rights Under GDPR (EU Residents)

If you are a resident of the European Economic Area (EEA), you have the following data protection rights:

  • Right of Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.
  • Right to Erasure: You have the right to request that we erase your personal data under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
  • Right to Object: You have the right to object to our processing of your personal data under certain conditions.
  • Right to Withdraw Consent: You have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

To exercise any of these rights, please contact us at [Your Contact Information].

5. Your Rights Under CCPA (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: You have the right to request that we delete any personal information we have collected from you, subject to certain exceptions.
  • Right to Opt-Out: You have the right to opt out of the sale of your personal information. (Note: We do not sell personal information.)
  • Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at [Your Contact Information].

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website, analyze traffic, and understand where our visitors are coming from.

Types of Cookies We Use:

  • Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems.
  • Performance Cookies: These cookies allow us to count visits and traffic sources to measure and improve the performance of our site.
  • Functional Cookies: These cookies enable the website to provide enhanced functionality and personalisation.
  • Targeting Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant ads on other sites.

Managing Cookies:

You can control or delete cookies through your browser settings. For more information, please visit [Link to Cookie Policy or Instructions for Managing Cookies].

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

8. Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we have collected information from a child under 16, please contact us at [Your Contact Information] to request deletion.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date at the top will be updated accordingly. Please review this policy periodically to stay informed.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at : contact@desisles-agency.com